HAVE QUESTIONS?

Welcome to Hong Kong Rongjin Trading Co., Limited! To ensure your shopping experience is as smooth as possible, we have compiled some frequently asked questions and related terms for you. If you encounter any questions during the shopping process, please feel free to contact our customer service team.

1. Order Processing
   All orders will be processed and shipped within 48 hours after payment is confirmed. Please ensure that the address information you provide is accurate to avoid delays.
2. Shipping Policy
   We offer a variety of shipping methods, and the specific costs and estimated delivery time will be displayed at checkout. International orders may incur additional customs duties or taxes, depending on the destination country.
3. Return and Exchange Policy
   If you are not satisfied with your purchase, you can apply for a return or exchange within 7 days of receiving the product. The product must be in unused condition and with the original packaging and tags. Some products cannot be returned or exchanged for hygiene reasons.
4. Payment Methods
   We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. All transactions are processed through a secure payment gateway to protect your privacy and payment information.
5. Customer Service
   If you have any questions or need help, please contact us via email. Our customer service team will be happy to serve you, answer your questions and provide support.
6. Privacy Policy
   We are committed to respecting and protecting your personal information. For detailed information on how we collect, use and protect your data, please review our Privacy Policy.

Thank you for choosing Hong Kong Rongjin Trading Co., Limited as your casual clothing shopping platform. We look forward to providing you with the best products and services!