RETURNS OR EXCHANGES

Hong Kong Rongjin Trading Co., Limited is committed to providing customers with a high-quality casual wear experience. If you are not satisfied with the product you purchased, we are happy to provide you with a refund service. Here are our refund terms:

Refund application period
Customers can apply for a refund within 7 days after receiving the product. Please make sure to submit your application within this period to ensure that the refund is successfully processed.

Refund conditions
To ensure that the refund is in accordance with our policy, the following conditions must be met:

The product must be unused, unwashed, and retain the original tags and packaging.
If the product is defective or shipped incorrectly, we recommend that you contact us within 7 days of receiving the product and we will provide you with a full refund or exchange service.
For hygiene reasons, some products cannot be refunded.

Refund process
To request a refund, please follow the steps below:

Contact our customer service team with your order number and the reason for the refund.
We will guide you on how to return the product.
Once we receive the returned item and confirm that it is eligible for a refund, we will process your refund within 5 business days and refund the amount to your payment account.

Refund Fees
If you apply for a refund for personal reasons, we will deduct the shipping cost from the refund amount. If the refund is due to product quality issues, the shipping cost will be borne by us.

Customer Service
If you have any questions during the refund process, please feel free to contact us by email at [email protected]. We will serve you wholeheartedly.

Thank you for choosing Hong Kong Rongjin Trading Co., Limited! We hope to continue to improve and look forward to providing you with a better shopping experience!